Site down, hacked or locked out? Let's get it back.
Fixed-price emergency work that gets your business back online, with your data intact, and makes sure it doesn't happen again.
- Price
- Fixed price, agreed before work starts · from $200
- Platforms
- WordPress and WooCommerce
- Reply
- Within one working day
When to call
- Your site is down or showing errors
- It has been hacked, or is redirecting visitors somewhere else
- Your host has suspended the account and won't help
- A security warning or vulnerability has turned up
- You're locked out and can't get to your own data
- The hosting itself is the problem and it's time to move
What’s included
Find the real problem
A proper diagnosis first, so the fix deals with the cause and not just the symptom.
Secure your data
A complete copy of your site and database, including every product, customer and order, before anything is changed.
Fix and check everything
The fix is verified end to end before it goes live, so you know it works rather than hope it does.
Stop it happening again
Where the host is the problem, a move to safer hosting, plus off-site backups so recovery never depends on anyone else.
How it works
Tell me what's happening
Message me on WhatsApp or email with what you're seeing. Screenshots help.
Get a fixed price
I look at the problem and give you one price before any work starts. No surprises.
Back online
I recover, fix and verify the site, then put it live and walk you through what happened.
Stay protected
Optionally, a Maintain plan keeps the site updated, monitored and backed up from then on.
Proof
When a host shut Prime Research down and refused to hand over a backup, the store was back online in about two days with zero data lost. For Mobi King, a live security threat was found, closed, and the site moved to hardened hosting.
Questions
Is the price really fixed?
Yes. Once I've looked at the problem you get one price, and it's agreed before any work starts. Rescue work starts from $200.
My host won't give me my backup. Can you still help?
Often, yes. That's exactly what happened to Prime Research, and the full store came back with every product, customer and order intact.
Will I lose orders or customer data?
Securing a complete copy of your data is the first step, before anything is changed, so recovery doesn't put what you have at risk.
How do I stop this happening again?
After a rescue I can move you to safer hosting and set up off-site backups. A Maintain plan then keeps the site updated, monitored and backed up every month.
Get your site back online.
Tell me what’s going on. I reply within one working day.